SHIPPING
What locations do you ship to?
We ship Local within Canada and worldwide with ChitChat from our Toronto Studio
How much does shipping cost?
(Local) Canada
$15.29 - $25.00 CAD
United States of America
$26.82 (exclude taxes and surcharges)
International Countries
$38.12 - $64.63
Are there any extra costs like customs fees or sale taxes?
Shipping price does not include local import taxes, which may apply to shipments destined for countries outside of Canada. These expenses are not the responsibility of the brand and must be borne by the recipient of the parcel.
The customer assumes full responsibility for all postal charges, return shipment costs, customs fees, and handling charges in the event they decline to accept a parcel due to import duties or taxes.
How long will it take for my order to arrive?
You can check your estimated delivery time upon check out. However, due to the fact that pieces are made - to - order. Please allot up to 21 calendar days minimum on top of your estimated time for shipping + handling.
Can I track the status of my order?
You will receive an email with a tracking number as soon as your package has been made and shipped from our in-house studio.
Do you deliver to PO Box addresses?
We do not offer this service.
RETURNS
How to request a Refund?
To initiate a return, please submit a request for a Return by contacting info@ethrltoether.com
Items must be in original condition, and all packaging materials, and applicable tags must be returned in order to be eligible for a refund.
The following criteria must be met for a return:
Return window: The return must be requested within 7 calendar days of the delivery date.
Original condition: The item must be in original condition and cannot be used, altered, washed, marked, or damaged.
Original packaging: The item must be returned with all original packaging intact, which may include the box, dust bag(s), brand tag(s) and authenticity card. All packaging cannot be altered, damaged, or removed.
Final Sale items and shipping fees are not eligible for return/refund.
What happens when receiving a refund?
Once the returned merchandise has been quality checked and approved, ETHEREAL will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 7 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement. In the event the returned merchandise does not pass the quality check and is not approved, ETHEREAL reserves the right to withhold the payment and keep the returned merchandise.